Refund policy

At Rooted & Co., every item is made to order specifically for you once your order is placed. Because of this, we're unable to accept returns or offer refunds for:

Buyer's remorse or a change of mind
Incorrect size ordered by the customer (please refer to our size chart before ordering)
Color variations due to different monitor/screen displays

We will gladly replace or refund your order if:

You received the wrong item
Your item arrived damaged or defective
There is a significant print error or quality issue unrelated to your selected size/color

To report an issue:

Please contact us at hello@rootedandco.com within 14 days of receiving your order, including your order number and a clear photo of the issue. We'll review and respond within [2–3 business days] with a resolution — typically a free replacement or a refund, depending on the situation.

Lost or delayed packages:

If your order hasn't arrived within the estimated delivery window, please reach out and we'll help track it down. In the rare case a package is confirmed lost in transit, we'll send a replacement at no additional cost.

Order changes and cancellations:

Because production begins shortly after your order is placed, we can only accommodate changes or cancellations within [2 hours] of purchase. Please contact us immediately at [hello@rootedandco.com] if you need to make a change.

Sizing:

We recommend reviewing our size chart carefully before ordering, as items are made to order and cannot be exchanged for a different size once production has started.